5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality management procedures.
Security guard businesses are unlike any seller that a property manager usually hires. If you employ a painter, you can see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you see if the protector organization is doing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In most instances they probably are, but it is important to employ a method of verification and quality management to ensure that issues associated with the lack of performing these tasks do not start to occur.
In this article we’ll discuss five (5) simple steps to improving your security guard service and achieving everything you picture as your perfect construction security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it seem adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards until they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb method to display if the protector is a good match for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a lot on what to expect from that guard and it provides you a chance to request a different guard if you think that it is essential.
Assess Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each guard to the business itself, in many cases the guard’s orientation to his assigned land isn’t as complete. We call the orientation for the assigned land”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double lender?
• How thoroughly are your post requests explained?
Determine the response to each of the questions and make certain that they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a guard to operate in your property.
Guard supervision is one of the more important factors of good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work isn’t important and they start to find themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the two methods of distant oversight that prove most effective are:
If your guards must make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your property. These monitoring systems permit the security guard business to monitor the time and log the action of these guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard provider provides a method of earning certain that each guard is secure and alert. By having guards check-in frequently with the security guard business, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security as you are not there. Through these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be sure that the adviser isn’t actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.